Refund policy

At Glarebag, we strive to ensure your complete satisfaction with every purchase. Below is our detailed return policy designed to make the process seamless and fair for all customers. For assistance, contact us at service@glarebag.com.

Eligibility for Returns

  • Timeframe: Items must be returned within 30 days of delivery.
  • Condition: Products must be unused, undamaged, and in original packaging with tags attached.
  • Proof of Purchase: A valid order number or receipt is required.
  • Exceptions: Return shipping costs are only covered by Glarebag if the item is incorrect, damaged, or defective (verified by our team).

How to Return Items

  1. Contact Customer Service: Email service@glarebag.com within 7 days of receiving your order to initiate a return. Include your order number, item details, and reason for return.
  2. Prepare Your Package: Securely pack the item in its original box or a sturdy replacement. Include all accessories and documentation.
  3. Ship the Item:
    • If the return is due to our error (wrong/damaged item), we will email you a prepaid shipping label.
    • For other returns, you are responsible for arranging and paying for return shipping. We recommend using a tracked service.
  4. Tracking & Confirmation: Once shipped, forward the tracking number to our team. We will notify you via email when your return is processed.

Refund Processing

  • Timeline: Refunds are issued within 5-7 business days after we receive and inspect the item.
  • Method: Funds are returned to your original payment method. Bank processing times may vary.
  • Partial Refunds: Applied if the returned item shows signs of use, damage, or missing components.

Important Notes

  • Non-Covered Scenarios: We do not reimburse return shipping fees for size/color preferences, change of mind, or accidental orders.
  • International Returns: Customers outside the U.S. are responsible for customs duties and return shipping costs unless the return is due to our error.
  • Lost Packages: Glarebag is not liable for returns lost in transit without a valid tracking number.

Need Help?

For questions about returns, damages, or shipping labels, reach out to our support team at service@glarebag.com. We aim to respond within 2 business hours during 9:00 AM–9:00 PM (GMT-5), Monday–Friday.

Last Updated: April 4, 2025 | Effective as of March 1, 2025